Terms of Service - ZAPNIO CRM

Effective Date: June 21, 2025

Last Updated: June 21, 2025

1. Introduction and Acceptance

Welcome to ZAPNIO, a Customer Relationship Management (CRM) platform operated by AB Connectz. These Terms of Service ("Terms") govern your use of our services, software, and website. By accessing or using ZAPNIO, you agree to be bound by these Terms.

Service Provider:

• Company: AB Connectz
• Address: 2nd Floor, Plot No: 1028, Meherpalli, Opposite ICICI Bank, Kesora Road, Bhubaneswar, Odisha – 751006, India
• Email: support@zapnio.com
• Phone: +91 91247 32903

2. Service Description

2.1 ZAPNIO Services

• Lead management and tracking
• Customer relationship management
• Email marketing campaigns
• Social media integration (Facebook, WhatsApp, Google)
• Analytics and reporting
• Team collaboration tools
• API integrations
• Mobile applications

2.2 Service Availability

• Services are provided on a subscription basis
• We strive for 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be announced in advance
• Emergency maintenance may occur without prior notice

2.3 Service Updates

• We may update, modify, or discontinue features at any time
• Major changes will be communicated 30 days in advance
• Continued use constitutes acceptance of updates
• We reserve the right to add new features or services

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to create an account
• One person may not maintain multiple accounts without permission

3.2 Account Security

• You are responsible for all activities under your account
• Use strong passwords and enable two-factor authentication
• Notify us immediately of any security breaches
• Do not share your login credentials with others

3.3 Account Suspension

We may suspend or terminate accounts for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activities
• Abuse of our services or support team
• Violation of applicable laws or regulations

16. Contact Information

For questions about these Terms of Service, please contact us:

• AB Connectz
• 2nd Floor, Plot No: 1028, Meherpalli
• Opposite ICICI Bank, Kesora Road
• Bhubaneswar, Odisha – 751006, India
• Email: support@zapnio.com
• Phone: +91 91247 32903
• Website: https://zapnio.com
• Legal Department: support@zapnio.com
• Response Time: Legal inquiries will be responded to within 7 business days.

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By using ZAPNIO services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms are effective as of June 21, 2025.