privacy policy

Privacy Policy - ZAPNIO CRM

Effective Date: June 21, 2025

Last Updated: June 21, 2025

1. Introduction

Welcome to ZAPNIO, a comprehensive Customer Relationship Management (CRM) platform operated by AB Connectz. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Contact Information:

Company: AB Connectz
Address: 2nd Floor, Plot No: 1028, Meherpalli, Opposite ICICI Bank, Kesora Road, Bhubaneswar, Odisha – 751006, India
Email: support@zapnio.com
Phone: +91 91247 32903

2. Information We Collect

2.1 Personal Information

Account Information: Name, email address, phone number, company name, job title
Profile Data: Profile pictures, bio, preferences, and settings
Authentication Data: Passwords (encrypted), security questions, two-factor authentication settings
Payment Information: Billing address, payment method details (processed through secure third-party processors)

2.2 Business Data

Lead Information: Contact details, notes, communication history, lead sources
Customer Data: Client information, transaction history, interaction records
Campaign Data: Email campaigns, marketing analytics, engagement metrics
Integration Data: Data from connected platforms (Facebook, Google, WhatsApp, email providers)

2.3 Technical Information

Usage Data: Login times, feature usage, click patterns, session duration
Device Information: IP address, browser type, operating system, device identifiers
Log Data: Server logs, error reports, performance metrics
Cookies: Session cookies, preference cookies, analytics cookies

2.4 Communication Data

Support Communications: Help desk tickets, chat logs, email correspondence
Marketing Communications: Newsletter subscriptions, promotional emails
System Notifications: Account alerts, security notifications, system updates

3. How We Use Your Information

3.1 Service Provision

Provide and maintain ZAPNIO CRM services
Process transactions and manage billing
Authenticate users and maintain account security
Provide customer support and technical assistance
Send service-related notifications and updates

3.2 Business Operations

Analyze usage patterns to improve our services
Develop new features and functionality
Conduct research and analytics for business insights
Ensure platform security and prevent fraud
Comply with legal obligations and regulatory requirements

3.3 Marketing and Communications

Send promotional emails and marketing materials (with consent)
Provide personalized recommendations and content
Conduct surveys and gather feedback
Announce new features and service updates
Send newsletters and industry insights

3.4 Legal and Compliance

Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our rights and property
Investigate and prevent fraudulent activities
Enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

Cloud Hosting: AWS, Google Cloud
Payment Processing: Stripe, PayPal
Email Services: SendGrid, Mailgun
Analytics: Google Analytics, Mixpanel
Customer Support: Zendesk, Intercom

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

4.5 With Your Consent

We may share information with third parties when you provide explicit consent for such sharing.

5. Data Security

5.1 Security Measures

Encryption: TLS/SSL and AES-256
Access Controls: Role-based and multi-factor authentication
Infrastructure Security: Secure cloud hosting with regular audits
Regular Backups: Daily automated backups
Security Monitoring: 24/7 monitoring for suspicious activity

5.2 Employee Access

Background checks for employees with data access
Regular training and awareness programs
Strict internal handling policies
Need-to-know basis access

5.3 Incident Response

Documented response procedures
Immediate breach notifications
Regular assessments and testing
Continuous improvement

6. Data Retention

6.1 Retention Periods

Account Data: Active + 1 year
Business Data: 3 years or legal requirements
Payment Data: 7 years
Support Data: 2 years
Log Data: 90 days

6.2 Data Deletion

Request deletion at any time
Processed within 30 days
Some legal retention may apply
Anonymized data may be kept for analytics

7. Your Rights and Choices

7.1 Access and Portability

Right to Access your personal data
Data Portability in standard formats
Account Dashboard for data review

7.2 Correction and Updates

Right to Rectification
Update profile anytime
Keep data accurate

7.3 Deletion and Restriction

Right to Deletion
Right to Restriction
Deactivate account temporarily

7.4 Marketing Communications

Unsubscribe anytime
Manage preferences
We respect Do Not Track

7.5 Exercising Your Rights

Email: support@zapnio.com
Phone: +91 91247 32903
Address: AB Connectz, 2nd Floor, Plot No: 1028, Meherpalli, Bhubaneswar, Odisha – 751006, India

8. Cookies and Tracking Technologies

8.1 Types of Cookies

Essential, Performance, Functional, Marketing

8.2 Cookie Management

Browser settings to control cookies
Cookie preference centers

8.3 Third-Party Tracking

Google Analytics
Social media plugins
Marketing pixels

9. International Data Transfers

9.1 Data Location

Data may be processed in India and other jurisdictions with adequate safeguards.

9.2 Transfer Safeguards

Standard Contractual Clauses (SCCs)
Adequacy decisions
Binding Corporate Rules

10. Children's Privacy

ZAPNIO is not intended for children under 16. We do not knowingly collect data from them. If discovered, such data will be deleted.

11. Changes to This Privacy Policy

11.1 Policy Updates

We may update this policy periodically
Material updates will be communicated
Use of services after updates = acceptance
Archived versions available upon request

11.2 Notification Methods

Email, in-app, website announcements, social media

12. Compliance and Certifications

12.1 Regulatory Compliance

GDPR, CCPA, IT Act 2000, ISO 27001

12.2 Industry Standards

SOC 2 Type II (in progress)
Regular audits and monitoring

13. Contact Information

AB Connectz
2nd Floor, Plot No: 1028, Meherpalli
Opposite ICICI Bank, Kesora Road
Bhubaneswar, Odisha – 751006, India

Email: support@zapnio.com
Phone: +91 91247 32903
Website: https://zapnio.com

Data Protection Officer: support@zapnio.com
Response Time: Within 5 business days

This Privacy Policy is effective as of June 21, 2025, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.